Terms and Conditions for Man With Van Westkensington

These Terms and Conditions set out the basis on which Man With Van Westkensington provides moving, transport, collection, delivery, and related labour services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. If any part of this document is unclear, the customer should request clarification before confirming a booking. These terms are intended to be fair, practical, and consistent with UK consumer and contract law.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider trading as Man With Van Westkensington. “You” and “your” refer to the individual or business placing the booking. A booking may relate to a single item, multiple items, a partial load, full van transport, or other agreed service. The exact scope of work will be based on the information supplied at the time of booking and any written or recorded confirmation issued by us.

These terms apply to all bookings unless a separate written agreement clearly states otherwise. Any variation must be agreed in writing and signed or confirmed by an authorised representative. We may update these terms from time to time, but the version in force at the time of booking will usually apply to that booking. Customers are responsible for reviewing the conditions relevant to their service before confirming the job.

The booking process begins when you provide accurate information about the job, including the collection and delivery details, type and quantity of items, access conditions, timing requirements, and any special handling needs. A quote may be offered based on the information supplied, but this quote can change if the job differs from what was described. If the information is incomplete or inaccurate, we may revise the price, adjust the vehicle size, add labour charges, or decline the service where safe completion is not reasonably possible.

A booking is only confirmed when we accept the job, agree the relevant price or pricing basis, and receive any deposit or prepayment that we require. Until confirmation is given, no time slot or vehicle is guaranteed. Where we provide an estimated arrival window, that window is approximate unless a fixed time has been expressly agreed. Delays may occur because of traffic, weather, loading complexity, access problems, or events beyond our control.

It is your responsibility to ensure that someone authorised is present at the collection or delivery point, unless alternative arrangements have been agreed. You must also ensure that parking, access, keys, permits, and any entry permissions needed for the service are in place. If our vehicle cannot stop safely or legally, or if access is restricted in a way not disclosed beforehand, we may be unable to complete the work and may charge for the wasted journey or additional time incurred.

Payment terms will be set out at the time of booking or on the invoice. We may require a deposit, staged payment, or full payment in advance depending on the nature of the service, the amount involved, the date requested, or the customer’s history with us. Unless otherwise agreed, payment is due immediately upon completion of the work or before release of goods where prepayment applies. Accepted payment methods will be made clear during the booking process.

All prices are normally quoted in pounds sterling and may be subject to VAT where applicable. Quotes are based on the specified service only and do not include extra work unless stated. Additional charges may apply for waiting time, congestion, parking, stair carries, dismantling, reassembly, long carries, special handling, failed access, or disposal of items not originally included. If extra charges arise, we will act reasonably and explain the basis for the adjustment where practicable.

Late or non-payment may result in refusal to release goods, suspension of future bookings, or recovery action. Any bank charges, card chargeback fees, or reasonable collection costs caused by an unjustified payment reversal or disputed invoice may be passed on to the customer where legally permitted. We reserve the right to charge interest on overdue sums in accordance with the Late Payment of Commercial Debts framework where it applies, or statutory interest where appropriate.

Cancellation terms depend on how much notice is given before the booked time. If you cancel well in advance, we may offer a refund of any deposit, less reasonable administrative costs where applicable. Cancellations made close to the appointment time may incur a fee to cover reserved labour, fuel, and lost availability. Where a booking is cancelled after the vehicle has been dispatched or the team has started travelling, a larger proportion of the agreed charge may become payable.

If you need to reschedule, we will try to accommodate a new date or time, subject to availability. Rescheduling is not guaranteed and may be treated as a cancellation followed by a new booking if the original slot cannot be reallocated. We may also reschedule where necessary due to safety concerns, severe weather, vehicle issues, staff illness, or other operational reasons outside our control. In such cases, we will seek a fair alternative arrangement.

Waiting time caused by delayed access, late readiness of items, absent keys, or incomplete instructions may be charged at our standard or notified hourly rate. If the delay is excessive, we may leave and treat the job as cancelled by the customer, with charges applying for time and costs already incurred. Where items are not ready, packed, or accessible as agreed, we are not responsible for any resulting delay or additional expense.

We aim to carry out every man with van service with reasonable care and skill. Our responsibility is limited to the services expressly agreed, and we are not required to inspect the contents, condition, legality, or suitability of any goods unless this is part of the service requested. You remain responsible for ensuring that items are adequately packed, labelled, and fit for transport. Fragile, high-value, or easily damaged items should be declared in advance and handled only if we agree to do so.

Where we agree to dismantle, reassemble, or move furniture and appliances, we will use reasonable care. However, older, poorly assembled, or damaged items may be more likely to sustain wear or breakage during normal handling. We are not liable for defects already present, hidden weaknesses, or failures caused by improper packing, poor construction, or unsuitable access. Customers should remove loose contents, secure doors and drawers, and disconnect appliances where necessary unless we have specifically agreed otherwise.

Our liability for loss or damage will be limited to direct loss caused by our proven negligence or breach of contract and will exclude indirect or consequential loss such as loss of profit, missed business, or emotional distress, to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If a claim is made, you must notify us promptly and provide reasonable evidence.

If any item is damaged or lost while under our control, you must report it as soon as reasonably possible and in any event within a reasonable period after delivery or completion of the service. We may ask for photographs, proof of ownership or value, and details of how the issue arose. We reserve the right to inspect the item or the affected area before any repair, replacement, or compensation is discussed. Failure to allow reasonable inspection may affect the handling of the claim.

Any compensation, where due, will normally be limited to the fair market value of the affected item at the time of the incident or the reasonable cost of repair, whichever is lower and appropriate in the circumstances. We are not responsible for pre-existing marks, wear and tear, concealed defects, or losses caused by the customer’s own packing or handling. Customers are encouraged to arrange suitable insurance for high-value or irreplaceable goods if they require broader protection than these terms provide.

Where our staff assist with loading or unloading, you must ensure that pathways are clear, pets are secured, and the property is safe to enter and work in. We may refuse to handle dangerous, illegal, unsanitary, or unstable items. We may also stop work if we believe continuing would create a risk to health, safety, or property. If work is stopped for these reasons, charges may still apply for time already spent and reasonable travel costs.

Waste regulations are an important part of any removal or clearance-related service. We only transport and dispose of waste where this has been agreed and where the disposal method complies with UK environmental law. The customer must accurately describe any waste, rubbish, or unwanted items to be removed. We may refuse certain materials, including hazardous, clinical, chemical, asbestos-containing, pressurised, or otherwise controlled substances, if we are not licensed or equipped to handle them.

When waste is collected, the customer confirms that they have the legal right to dispose of it and that it is not stolen, contaminated, or subject to special handling requirements without disclosure. If a waste transfer note, receipt, or other compliance record is required, the customer must provide the necessary information and cooperate with any reasonable documentation process. We may pass on disposal charges, tipping fees, and any lawful environmental costs that apply to the items being removed.

You must not use our service to dispose of prohibited items in breach of waste or environmental legislation. If we suspect that items have been misdescribed or illegally included, we may refuse collection, isolate the items, or terminate the booking. Any costs resulting from incorrect waste descriptions, contaminated loads, or regulatory intervention may be charged to the customer. We will comply with applicable duties relating to transport, storage, and disposal of controlled materials where relevant.

We may subcontract or use third-party support where needed to complete the service efficiently, but we remain responsible for the performance of the work we directly undertake, subject to these terms. We are not responsible for delays, losses, or failures caused by third parties outside our reasonable control, including but not limited to porters, building management, parking enforcement, local authorities, or disposal facilities, unless the issue is caused by our own fault.

These terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation. If you are a business customer, different limitations may apply to the extent permitted by law. Any reference to “reasonable” conduct, “fair” charges, or “appropriate” action should be interpreted in light of the circumstances of the booking, the type of service requested, and industry-standard moving practices. Nothing in these terms is intended to create an unfair term or deprive you of mandatory legal protections.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force. A failure by us to enforce any part of these terms at any time does not waive our right to enforce that term later. These terms constitute the entire agreement between us and the customer concerning the service, unless a separate written amendment is issued. Headings are included for convenience only and do not affect interpretation.

The contract between you and Man With Van Westkensington is governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, or the services provided will be subject to the non-exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring a claim elsewhere. If a dispute arises, both parties should first try to resolve it in good faith and with reasonable cooperation before starting formal proceedings.

Where possible, we encourage practical communication to clarify the issue, identify the facts, and reach a proportionate solution. This may include a partial refund, a service credit, repair, replacement, or another suitable remedy if required by law and appropriate to the circumstances. However, no informal discussion will waive any legal rights unless this is expressly agreed in writing. The customer should keep relevant records such as booking details, photographs, invoices, and any written instructions relating to the service.

By confirming a booking, you acknowledge that you have read, understood, and accepted these terms and conditions for van services. You also confirm that you are authorised to enter into the agreement on behalf of any other person or business connected with the booking. These terms are designed to support a clear and reliable moving service while setting sensible limits on risk, payment, access, and regulatory compliance.