Man With Van Westkensington Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Westkensington provides moving, collection, and transport services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the service arrangement, payment requirements, responsibilities on both sides, and the limitations that apply to each move. For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the customer who books the service.

These terms apply to all standard transport and removal services supplied under the Man With Van Westkensington name, whether the job involves a single item, several items, or a larger domestic or small business move. They should be read carefully before confirming any booking. If you ask us to carry out a service, you acknowledge that you have read and understood these terms, and that any special requests or additional instructions are subject to our agreement in writing or by confirmed message.

We aim to deliver a professional man with van service that is efficient, respectful, and suitable for lawful transport tasks. However, the availability of vehicles, staff, timing, and pricing may depend on the details provided at the booking stage. Any quotation or estimate is based on the information you give us, and if those details change, the service may also change accordingly.

1. Booking Process

All bookings for the Westkensington man and van service are made subject to availability and confirmation. To secure a booking, you must provide accurate information including collection and delivery addresses, access details, item descriptions, preferred dates, and any special handling requirements. We rely on the information supplied by you to assess vehicle size, labour needs, travel time, and any other practical considerations. If the information is incomplete or incorrect, we reserve the right to revise the quotation or refuse the booking.

A booking is only confirmed when we have accepted your request and, where required, received any deposit or prepayment requested at the time of reservation. Until confirmation is issued, no slot is guaranteed. A quotation, whether verbal or written, is an invitation to book and not a binding contract until accepted by us. We may decline a booking where the move is unsafe, unlawful, outside our operational capacity, or inconsistent with these terms.

It is your responsibility to ensure that the service booked is suitable for your items and access conditions. If you need a particular arrival window, lift assistance, packing support, or extra labour, this should be stated in advance. The Man With Van in Westkensington service may also be affected by delays caused by traffic, weather, road closures, parking restrictions, or site access issues. We will use reasonable efforts to attend within the agreed period, but time is not guaranteed unless expressly stated in writing.

2. Prices and Payments

All prices are based on the booking information provided and may be quoted as a fixed fee, hourly rate, or a combination of both. Unless otherwise agreed, prices are stated exclusive of any additional charges that may arise due to waiting time, parking costs, congestion charges, tolls, extra stops, additional loading floors, or work outside the original booking scope. Where the job changes on the day, a revised charge may apply.

Payment terms will be set out at the time of booking or in the confirmation. We may require a deposit to secure the appointment, with the balance payable on completion or before unloading, depending on the arrangement agreed. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability. If payment is due on completion, it must be made immediately unless we have agreed different terms in advance.

You are responsible for ensuring that payment is available in full and on time. If payment is refused, delayed, or reversed, we may retain goods to the extent permitted by law until outstanding sums are paid, and we may charge reasonable recovery costs, administration fees, or interest where lawful. Any discount, promotion, or special rate is offered at our discretion and may be withdrawn or changed without notice before a booking is confirmed.

3. Cancellations, Changes, and Rescheduling

You may cancel or amend a booking by giving us notice as early as possible. Cancellations made sufficiently in advance may avoid charges, but where a booking is cancelled after resources have been reserved, we may charge a cancellation fee to cover lost time, vehicle allocation, staff costs, or third-party costs already incurred. The closer the cancellation is to the scheduled time, the more likely a charge will apply.

If you wish to reschedule, we will try to offer a new date or time, subject to availability. Rescheduling may be treated as a cancellation of the original booking and a new booking altogether. If we arrive at the collection address and the job cannot proceed because you are not present, the property is not accessible, or the goods are not ready, this may be treated as a late cancellation or failed attendance, and a fee may apply.

We may also cancel or postpone a booking if there are circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, legal restrictions, unsafe access, or the discovery that the job involves prohibited or undeclared items. In such cases, we will try to notify you promptly and may offer an alternative time. We will not be liable for indirect losses arising from a lawful cancellation or postponement in accordance with these terms.

4. Customer Responsibilities

When using the man with van Westkensington service, you must ensure that all items are properly packed, labelled where necessary, and suitable for transport. Fragile goods should be protected to a reasonable standard unless we have expressly agreed to pack them for you. You are also responsible for checking that all items are ready for collection at the agreed time and that access routes are clear of hazards, obstructions, or restrictions.

You must inform us in advance of any items that are unusually heavy, awkward, valuable, breakable, restricted, or require special handling. This includes items such as antiques, artwork, glass, electrical equipment, and appliances. Failure to disclose relevant information may result in refusal to carry the item, additional charges, or limits on liability. The Westkensington man and van team may decline to move any item that appears unsafe to handle without suitable equipment or assistance.

You must also ensure that you have authority to move the goods and that the collection and delivery of those goods does not breach any agreement, lease term, or legal obligation. By booking, you confirm that the items belong to you or that you have permission from the owner or lawful possessor to arrange transport. We are not responsible for disputes about ownership, authority, or destination instructions provided by the customer.

5. Liability and Limitations

We will take reasonable care when handling your goods, but our liability is limited to losses directly caused by our proven negligence or breach of contract. We are not liable for damage caused by inadequate packing, pre-existing defects, hidden faults, normal wear and tear, or items that are inherently fragile. If you choose to pack your own goods, you accept responsibility for the condition and suitability of that packing unless we have expressly undertaken that task.

We are not responsible for delays or losses caused by events outside our control, including traffic delays, roadworks, adverse weather, access problems, or instructions from third parties. We shall not be liable for any indirect, consequential, or economic losses, including loss of profit, missed appointments, or loss of opportunity. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

If a claim is made for loss or damage, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs where available. Any claim must be supported by proof of ownership, value, and condition. We may inspect the item and seek to resolve matters through repair, replacement, or a fair settlement, but we are not obliged to exceed the value of the affected item or the amount of the relevant service charge, unless required by law or agreed otherwise in writing.

6. Waste Regulations and Prohibited Items

Where our services include waste removal or disposal, you agree that all waste presented for collection is lawful, accurately described, and not contaminated with prohibited materials. As a UK service provider, we operate in line with applicable waste management rules. You must not ask us to remove hazardous, clinical, chemical, explosive, or otherwise regulated waste unless we have specifically agreed to do so and hold the necessary authority or arrangement to manage it lawfully.

For the avoidance of doubt, items such as asbestos, solvents, oils, gas cylinders, batteries requiring specialist disposal, medical waste, and unidentified liquids may be refused. The customer is responsible for ensuring that any waste transfer arrangement is truthful and complete. If we suspect that items are unsuitable for standard disposal or that the transfer would breach legal requirements, we may refuse collection and may charge a call-out or cancellation fee where permitted.

Any waste handled under the Man With Van Westkensington name must be presented for lawful transfer only, and you must cooperate with any reasonable request for information needed to comply with environmental or waste disposal obligations. We may require details of the waste type, quantity, origin, and destination. You agree not to place prohibited materials in the load and to indemnify us against losses, fines, or claims arising from false description, illegal contents, or your failure to comply with waste laws.

7. Property Access, Parking, and Waiting Time

Reasonable access must be available at both collection and delivery points. If parking permits, loading bays, building approvals, keys, lift access, or site permissions are needed, it is your responsibility to arrange them unless we have agreed otherwise. Additional labour or vehicle repositioning may be charged if access is restricted or if the job takes longer due to factors outside our control. We may refuse to continue where access is unsafe or unlawful.

Where waiting time occurs because the property is not ready, the person responsible is absent, or the route is blocked, we may charge waiting time at the applicable rate. If the delay is excessive, we may terminate the booking and charge for the time already spent, including travel and any committed resources. For larger moves or timed slots, we may also ask that you keep keys, codes, and access instructions available on the day.

Items may need to be moved by staircase, lift, or long carry route depending on site conditions. Unless otherwise agreed, quotations assume normal reasonable access. If the actual conditions differ from what was described, we may amend the price or decline the service. The customer should also ensure that floors, walls, entrances, and communal areas are sufficiently protected if special protection is required for delicate premises.

8. Force Majeure, Complaints, and General Terms

Neither party will be responsible for failure to perform obligations caused by events beyond reasonable control, including but not limited to extreme weather, accidents, fire, government action, labour disputes, or major transport disruption. If such an event occurs, we may suspend, cancel, or rearrange the service without liability for any loss arising directly from the event, provided we act reasonably and communicate where practicable.

If you have a complaint about the service, you should raise it promptly so that we have a fair opportunity to review the matter and attempt a resolution. Claims made long after the event may be harder to assess. Any remedy will depend on the circumstances and may include clarification, repair, reimbursement, or another fair outcome where appropriate. This complaints process does not affect your statutory rights.

Governing Law: These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any legal proceedings, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.

9. Final Provisions

These terms form the entire agreement between you and us in relation to the services provided, unless a different arrangement has been confirmed in writing. No variation will be effective unless agreed by us. Any failure by us to enforce a right on one occasion does not mean that right is waived for future occasions. Headings are for convenience only and do not affect interpretation.

By using the Man With Van Westkensington service, you confirm that the information you provide is true and complete, and that you accept responsibility for complying with these terms. The objective of these terms is to ensure a fair, transparent, and lawful service arrangement for both parties. If you require a written version of any agreed variation, it should be requested at the point of booking or before the service begins.